Delete your account

Uvoya customer and Uvoya Partner accounts

Uvoya customer accounts

The fastest way is inside the app: open the Account tab, tap Delete account and confirm. Your account is closed straight away and your personal data is deleted or anonymised within 30 days.

You can also email uvoya26@gmail.com from the address you sign in with, with the subject "Delete my account", and we will do it for you.

What gets deleted: your login, name, email, phone number, saved addresses, and push notification tokens. Reviews you wrote may stay on Uvoya without being linked to you. What we keep: order and billing records that Spanish commercial and tax law requires us to keep, generally up to 6 years, stored securely and used for nothing else.

Uvoya Rider accounts

Rider accounts are created by Uvoya, so deletion is by request. From the email address you sign in with, write to uvoya26@gmail.com with the subject "Delete my rider account". Make sure you have no delivery in progress. We confirm the request came from you (we never ask for your password) and delete or anonymise your data within 30 days.

What gets deleted: your login, profile, vehicle details, push notification tokens and live location data. What we keep: delivery and earnings records that Spanish commercial and tax law requires us to keep, generally up to 6 years, stored securely and used for nothing else.

Request rider account deletion

Uvoya Partner accounts

You can ask us to delete your Uvoya Partner account and the personal data linked to it at any time. It's free.

How to request deletion

  1. From the email address you sign in with, write to uvoya26@gmail.com with the subject "Delete my account".
  2. Include the name of your store or stores. If you only want to close one store and keep the others, say which one.
  3. We'll reply to confirm the request came from you. We never ask for your password.
  4. Your account is closed and your data is deleted within 30 days of confirmation. We'll email you when it's done.

Request account deletion

What gets deleted

What we keep, and for how long

Spanish commercial and tax law requires us to keep order and billing records, generally for up to 6 years. We keep only what the law requires, stored securely and not used for anything else, and delete it when that period ends. Customer reviews of past orders may stay on Uvoya without being linked to your account.

Before you ask for deletion, make sure there are no orders still in progress. Once your account is deleted, it can't be recovered. If you want to sell on Uvoya again later, we'll create a new account.

Questions? Read our Privacy Policy or contact uvoya26@gmail.com.