Support

Any restaurant, supermarket or shop can apply on our Become a partner page. Once we have checked your business, we set up your store and send you your login. There is no sign-up inside the app itself.

Email us from the address linked to your account and we'll help you reset access. Check that you're using the same email your store was registered with.

Make sure notifications are allowed for Uvoya Partner in your device settings, that Focus or Do Not Disturb isn't silencing them, and that your store is set to Open in the app. Signing out and back in registers your device again.

On the Dashboard, use the Store status card. You can pause new orders for 30 minutes, 1 hour or the rest of the day. Busy mode adds extra minutes to every preparation time you promise customers.

Open the Menu tab and switch off availability on the item. Switch it back on when it's available again.

Yes. If your account owns several stores, you can switch between them in Settings.

Yes. On larger screens you can see the order list and order details side by side.

See Delete your account for the steps and what happens to your data.

Apply on our Become a rider page. You need to be 18 or older, allowed to work in Spain, registered as self-employed (autónomo) and have your own bike, scooter, motorbike or car. Once we have checked your details, we create your account and send you your login for the Uvoya Rider app.

Only while you are online. Uvoya needs your position to offer you nearby deliveries and to show customers where their order is, even if you switch to another app such as maps. Go offline and location sharing stops.

Check that location is allowed for Uvoya Rider and that notifications are on. Offers depend on orders near you, so quiet times and areas can have few. You can try a practice delivery from the Work screen while offline to get familiar with the app.

Call +34 632 25 01 24 or email uvoya26@gmail.com.